Client Service Executive

• Welcomes students and visitors by greeting them in person or on the telephone; answering or directing inquiries.

• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level

• Through interaction with students on the phone, uses every opportunity to build client’s interest in the company’s products and services

• Manages administrative duties assigned by the school coordinator in an effective and timely manner

• Consistently stays abreast of any new information on the schools’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to students when they make enquiries

Graphic Designers (2)

• Liaises with clients to determine their requirement and budget

• Responsible for developing concepts, graphics and layouts for product illustrations, company logos, and websites

• Responsible for managing client proposals from typesetting through to design, print and production

• Responsible for reviewing final layout and suggesting improvement if necessary

• Responsible for working with clients, briefing and advising them with regards to design style, format, print production and timescales et al

• Determine size and arrangement of illustrative material and copy, and font style and size

• Responsible for liaising with external printers on a regular basis to ensure deadlines are met and material is printed to the highest quality

• Responsible for preparing drafts or material based on an agreement brief.

• Researches and advice the organization on style, genre and other trendy info as it relates to graphic design.

Accountant

• Responsible for preparing financial reports, budgets, and financial statements for the organization

• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.

• Responsible for financial forecasting and risks analysis.

• Performs cash management, general ledger accounting, and financial reporting for one or more properties.

• Responsible for developing and managing financial systems and policies

• Responsible for administering payrolls

• Ensuring compliance with taxation legislation

• Handles all financial transactions for Pick ‘a’ Brain™ Finishing School

• Serves as internal auditor for Pick ‘a’ Brain™ Finishing School

Sales and Marketing Manager

• Manage external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones

• Models demographic information and analyze the volumes of transactional data generated by customer

• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.

• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy

• Responsible for handling business research, market surveys and feasibility studies for clients

• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients

• Develops, executes and evaluates new plans for expanding increase sales

• Creates new markets cum businesses for the organization

• Empowers and motivates the sales team to meet and surpass agreed targets

• Attends really warmly to the clients that come to the office.

Human Resources and Admin Manager

• Responsible for overseeing the smooth running of HR and administrative tasks for the organization

• Defining job positions for recruitment and managing interviewing process

• Carries out staff induction for new team members

• Responsible for training, evaluation and assessment of employees

• Responsible for arranging travel, meetings and appointments

• Oversee the smooth running of the daily office and factory activities.

• Makes sure that the smooth and daily cleaning is never compromised.

Creative Director

• Serves as project manager of the organization; works directly with employees

• Responsible for designing concepts for advertisements and other promotional needs for client (s)

• In charge of copy writing and laying out chronological advertisement plans

• Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.

• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.

• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.

• Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Make certain that production and development department perform efficiently, coordinate employee efforts, and facilitate communications between management and graphic designer

• Ensures that the organization work in line with international best practices.

Chief Executive Officer – CEO

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.

• Responsible for providing direction for the business

• Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.

• Responsible for signing checks and documents on behalf of the company

• Evaluates the success of the organization